In times when customers expect fast, reliable service, it's often not just the "what" that counts, but above all the "how". The processing speed of orders has long been more than just an internal efficiency factor - it has a direct impact on customer satisfaction and loyalty. Companies that consistently digitalise their internal processes not only reduce the workload for their employees, but also create real added value for their customers.
Speed is not a luxury, but an expectation
Whether B2C or B2B - customers want to know that their orders will be processed quickly and correctly. Long response times, enquiries due to missing information or even errors during order entry not only lead to dissatisfaction, but also to a loss of trust. This is precisely where automated order entry systems come in: They reduce manual input to a minimum and enable incoming orders to be processed immediately.
Fewer errors, more trust
Errors occur where people have to work under time pressure - especially when transferring data from PDF orders or emails. With the use of intelligent text recognition such as the CIS/4-Cloud - AI-Extractor information is automatically extracted from the relevant documents and transferred directly to the downstream systems. This significantly reduces the error rate, reworking becomes less frequent - and customers realise that they can rely on this company.
- Significantly reduced error rate thanks to precise automatic data recognition
- Faster order processing, as manual steps are no longer necessary
- Direct integration into existing ERP or merchandise management systems
- Higher data quality in subsequent processes (e.g. logistics, invoicing)
- Scalable with increasing order volumes - without additional personnel
- Satisfied customers recommend - more credible than any advertising
Focus on the customer, not the data
When clerks have to spend less time on manual data entry processes, there is more time for what really counts: customer contact. Personalised support, proactive communication or simply solving a problem quickly - all this strengthens customer loyalty in the long term. Automation does not mean less humanity, but more time for it.
Scalability: prepared for any order situation
Not every company can adapt its resources to increasing order volumes at short notice. Automated processes provide an elegant solution to this dilemma: The digital assistant works around the clock, with consistent quality - regardless of whether there are 50 or 5,000 orders. This means that service quality remains stable even during seasonal fluctuations or growth spurts.
The AI extractor: your head start in the digital customer relationship
With the CIS/4-Cloud - AI-Extractor we offer a solution that can be seamlessly integrated with existing ERP or merchandise management systems. Intelligent order entry saves time, avoids errors and creates space for what characterises companies today: strong and reliable customer loyalty.
Function | Classic OCR | CONCETO AI-Extractor |
|---|---|---|
Text recognition | Yes (printed texts & manuscripts) | Yes (OCR-based) |
Understanding the content | No | Yes - semantic analysis & context processing |
Classification of documents | No | Yes - automated document type recognition |
Extraction of relevant data | No - pure text recognition | Yes - e.g. amounts, invoice numbers, addresses |
Master data synchronisation & enrichment | No | Yes - e.g. with customer or supplier databases |
Learning ability | No (rule-based or static) | Yes - AI models are continuously learning |
Process integration | Restricted | Deeply integrable - including SAP and automated workflows |
If you want to retain customers in the long term, you have to offer more than just good products. Fast, error-free and flexible processes are becoming a decisive competitive advantage - and with modern AI support, this advantage can be secured in the long term.
