Mastering the challenge of dropshipping

For the manufacturer, dropshipment means having to handle extremely complex B2C processes (e.g. returns, tracking) quickly and securely in addition to traditional B2B processes. What's more, the requirements vary greatly depending on the online retailer. However, diversity is hardly compatible with the highly standardised processes of your SAP ERP.

What to do? Enhancements within SAP ERP? They are time-consuming and expensive! But the truth is that they will no longer be necessary in the future. Take a look for yourself.

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The solution

With CIS/4-Cloud - Dropshipping, your employees can process the wide range of requirements quickly and securely using the latest technologies. Work steps are digitalised and automated. At the same time, our solution ensures a clean exchange of all data between online retailers, your SAP processes and the parties involved in order processing. In a nutshell: CIS/4 Cloud reduces complexity and makes it manageable. You gain the security of being able to fulfil the most diverse requirements of your trading partners quickly and securely. Time and personnel costs are reduced. Time-consuming customisation of your SAP ERP is a thing of the past.

Intuitive dashboard

Thanks to intelligent filters, you have the important processes available at a glance in the clearly organised dashboard.

According to your rules, for example, orders with certain characteristics, such as increased order values, are highlighted in colour so that they can be quickly identified. Work processes, such as time-consuming processing when updating consignment numbers, are made considerably easier through automation.

Goodbye Excel

Say goodbye to manually collating information from different data sources.

CIS/4-Cloud - Dropshipping bundles all relevant information in one place, giving you the necessary transparency and security to keep an eye on the information at all times.

Out-of-the-box dropshipping

Thanks to our preconfigured integration profiles, some of the work is already done.

All common dropshipping partners and courier express service providers are fully integrated into your business in the shortest possible time, while all partner-specific requirements are precisely fulfilled.

What makes our services stand out

We have developed the solution in close co-operation with our medium-sized partners...

... intelligently complements the existing system landscape and workflows and makes them future-proof. Time savings, clarity, improved collaboration or the uncomplicated connection of new customers are thus achieved.

Flexible label printing

Customised according to your standards or partner specifications.

In addition to registering goods and providing labels from standard Courier Express service providers, you also have the option of generating customised labels using the label service provided.

Dropshipping for SAP ERP

Our solution was developed as the perfect complement to the market-leading SAP ERP S/4HANA and ECC.

As a certified SAP partner, our experts also offer in-depth consulting and development services in the SAP environment for perfect process design.

Report & Event Service

Individual events and reports for various transmission channels (e.g. EDI/API) can be created for each process step.

Automated or user-triggered, you can inform business partners or other systems about relevant steps in the process chain, such as parcel status messages or cancellation requests.

Order fulfilment document flow

From the incoming order to detailed parcel tracking and order completion.

We track every status of the entire dropshipping process chronologically so that you can trace all the details of the process with pinpoint accuracy.

The CIS/4 Cloud - Dropshipping:
Your drop shipment solution

With CIS/4-Cloud - Dropshipping, we have developed an all-in-one solution that serves as a central working platform for the order management team in dropshipment processing and at the same time ensures seamless data exchange between suppliers, retailers and logistics service providers. It includes both the intelligent automation and orchestration of processes as well as an application level with a user-friendly user interface.

The CIS/4 Cloud - Dropshipping is part of the CONCETO Integration Suite for Cloud (CIS/4-Cloud) - a managed cloud service offering whose development is based on highly integrative cloud platforms such as SAP BTP and Microsoft Azure. In combination with our interdisciplinary team of experts, you can use it to implement individual digitalisation projects for order fulfilment relatively quickly and cost-effectively.

The solution enables the technically supported or fully automated control of individual or multiple components in the dropshipping process.

Order and order creation

Order processing and status feedback

Invoicing

Cancellation management

Delivery status and returns management

Inventory list maintenance

Always one step ahead of the competition

CIS/4 Cloud - Dropshipping provides you with fully or partially automated support in managing your sales processes in collaboration with retailers. Ultimately, however, the added value for your company goes far beyond the reduced process complexity.

Competitiveness

With CIS/4 Cloud - Dropshipping, you can fulfil new customer requirements, expand your sales channels and open up new sales markets. This will help you remain competitive in the future.

Optimum customer service

By making information available to you in a bundled form, you can meet the requirements of retailers with customised customer support and excellent customer service.

Employee relief

As manual work steps are largely eliminated, your employees are greatly relieved of monotonous tasks. The time gained opens up new business options for you.

Scalability

Transferable process components can be adopted for other customers or for your own B2C order fulfilment, thus ensuring the scalability of your company's growth.

Get off to a good start in the future

CIS/4-Cloud - Dropshipping is part of our CIS/4 Cloud managed cloud service offering for the realisation of your digitalisation projects. CIS/4-Cloud combines a cloud platform architecture as the basis for a future-proof, intelligent company with personnel expertise for the successful implementation of upcoming digitalisation projects.