SEEBURGER system support
Flawless system operation
Every system requires regular support and maintenance to ensure that it functions stably and that operations are securely covered - especially if it is as important as your SEEBURGER Business Integration Suite (BIS). After all, a system failure could lead to an interruption of your operational processes and financial losses.
Faults must therefore be recognised and rectified at an early stage, updates installed and extensions implemented. However, as these tasks are time-consuming, you may be faced with the question of how you should continue to deal with the business-critical platform in times of staff shortages and increasing project implementation pressure.
How about simply outsourcing the support of your BIS6 system to us? Within a very short space of time, a team of experts will be on hand to take the pressure off you and ensure error-free operation. Or you can go one step further and hand over the hosting of your BIS6 system to us. In this way, you retain the flexibility of your on-premise solution, but without the costly maintenance of the system base. Our SEEBURGER experts will reliably migrate your system to the Microsoft Azure Cloud and take over the entire operation so that you can concentrate fully on your business.
SEEBURGER support tailored to your needs
To ensure that you are optimally protected across the entire range of the system, we always customise our support teams to the requirements of our customers. It is entirely up to you which services you would like to utilise. From monitoring and error analysis to troubleshooting and development work, you can select exactly the support components you need in dialogue with us - unless you prefer overall support anyway.
Hosting
Are the SEEBURGER systems in your own data centre encapsulated stand-alone solutions that system administrators prefer to avoid? We take this burden off your shoulders and extend the benefits of our system support by hosting your BIS6 systems.
Basic support
We have the necessary experience and basic technical expertise to carry out patches quickly and securely. This keeps your platform up to date and you don't have to worry about critical security vulnerabilities.
Project planning
Would you like to connect new partners and systems? We can do it for you. When implementing changes, we ensure perfect harmonisation of SEEBURGER and SAP processes - for consistently high data quality.
Incident Management
Errors that are not rectified can very quickly develop into major problems for your company's core business. To prevent this from happening, we recognise and rectify incidents promptly so that there is no negative impact on your business processes.
Our service models at a glance
CONCETO provides the infrastructure for the SEEBURGER BIS application (server including operating system + database). Maintenance and update management is provided for the operating system and databases. The support refers to the platform.
It is based on the PaaS model and extends this to include the setup and support of the BIS application base. In addition to the basic configuration, BIS update management is also part of the model.
BIS Basis support can be supplemented with support for system errors that the customer cannot analyse and rectify independently. Experienced CONCETO consultants are available to assist with troubleshooting in such cases.
The most comprehensive package is the Full Service. Building on the SaaS model, support for SEEBURGER BIS is extended to include the integration processes.
The plus for SAP ERP users
Do you use SAP ECC or S/4HANA as your solution? Then we are exactly the right support partner for you: As an SAP consulting company, CONCETO sets itself apart in the market by combining comprehensive SAP expertise with in-depth SEEBURGER know-how. EDI requirements are viewed and understood through the lens of your SAP system right from the start. This enables us to achieve consistent data quality, high system stability and low susceptibility to errors.
For you as an SAP user, our cross-system expertise always results in greater cost efficiency. As our SAP and SEEBURGER experts solve complex support and project planning tasks on a daily basis in highly specialised teams, they work quickly and precisely. They are highly networked and know how to fulfil complex requirements efficiently. This professionalism and speed in turn has a direct impact on your company's success - by increasing your agility and flexibility.
Our SEEBURGER system support at a glance
Expert
We have specialised in EDI since 2007. We are also a SEEBURGER and SAP partner and therefore combine in-depth SEEBURGER knowledge with SAP expertise.
Safe
We ensure reduced system downtimes through expert monitoring. You also receive update recommendations for your system.
Customised
Any errors that occur are systematically recognised by us and assigned to the relevant departments so that they can be rectified in a targeted manner.
Expert
We have specialised in EDI since 2007. We are also a SEEBURGER and SAP partner and therefore combine in-depth SEEBURGER knowledge with SAP expertise.
Safe
We ensure reduced system downtimes through expert monitoring. You also receive update recommendations for your system.
Customised
We will provide you with monitoring that is specially and individually customised to your system.
Our concrete offer: The support package
We know from experience that every company has different priorities and therefore hardly uses some services, while others are highly frequented. That is why we do not offer a single, excessive service package or a jungle of tariffs. The solution is a basic version with all the basic functions, supplemented by additional services. This means that everyone receives their own individual SEEBURGER system support at a fair price.
Active monitoring
Support is ensured by optimised technical monitoring of the systems (e.g. BIS alerting). In addition, visual inspections are carried out during support times as part of routine error analyses.
Dedicated Team
Our support is provided by a fixed group of experts who are customised to your requirements. This always includes specialised personnel with a broad range of basic technical knowledge, so that the team can react quickly to any situation.
Optimum accessibility
Processing takes place via a professional support ticket system as standard. For urgent matters, however, you can contact the team by telephone at any time. Remote appointments can be arranged for even more extensive clarification requirements.
Service times
Support is provided during normal business hours. The core hours are Mon - Fri between 9:00 and 18:00, but can be changed flexibly. National public holidays and those in NRW are excluded.
Advice update
To ensure basic technical operation, SEEBURGER AG's changelogs are regularly reviewed and evaluated. Critical and recommended patches are scheduled and implemented promptly in consultation with you so that your system works in accordance with the manufacturer's specifications.
Get to know us
We conduct a support trial phase within the first three months. During this non-binding familiarisation phase, there will be a monthly exchange between the two parties on the organisation of operations. This should enable your team to adapt ideally to the new working mode.
Customisation options
The ball is in your court! Do you need more frequent visual inspections and shorter response times? Or perhaps a special focus on process monitoring at operating system level to check whether the overall system is still active? Tell us your requirements and we will realise them.
Cloud strategy consulting
To optimise the total cost of ownership (TCO), a migration to the cloud is a good idea over time. As we already know your system and your specific processes, we can carry out the move with minimal risk. This also eliminates the last remaining infrastructural burden.
